SWANS 
CANDLES
& CANDLE MAKING SUPPLIES
Customer's Comments
November 30,2007
Note/Question = Next day delivery????? -- I
CAN\'T believe it! Thank you, THANK you, THANK YOU! ! !
ordered yesterday - arrived today.. Everyone I talked to was very
helpful and professional. Glad I found a WA supplier! Paula in
Everett Date = Thursday, November 29, 2007 hello, i just made
your perfume recipe with beeswax and i love it. reading through
these wonderful recipe made me stumble apon the unpetroleum jelly
which suggests baby oil. but thats exactly the ingredient of baby
oil. which really really sad. but i am sure a healthy oil would
work just as good without the nasty "carsmell". didnt
mean to complain, just thought you might have not noticed. i will
definately try lots more of your recipes!!!! have a great day.
kind regards Sanja
Hi Sanja, Those are just different recipes we have run across and
thought we would pass along. Pete
Hi Just wanted to thank you for all the help and information
you and Renee Gave my sister Becky today. You have a great shop
and we both plan on being a regular customer. Thanks again Renee
S.
Thanks for my order!!! You guys are great, I love that I can
place my order and with in a fews days it arrives. Thanks Thanks
again Daphne
You guys are amazing! 24 hours after my order-the wax is at my
door! Thank you for the terrific service! Michelle
Hey Guys, Your candles are really popular here in Iraq.
Everybody loves them, it keeps up morale here. The soldiers are
always asking me for more candles. I get requests for more
scents. I'll keep in touch more too. I came off leave last
week, I was in Texas and had fun. SPC Laurie Suarez 63rd Ordnance
Company Al Taqqaddum (We hope and pray for each of our Hero's
in Iraq...and help when we can)
Replacement arrived in the mail today....I think you guys are
faster than Netflix. Thanks so much. Jeanie
I recieved this message from a customer..."Comments: Your
ISP's (for the shoppingcart/checkout facility) security
certificate is out of date or invalid. They should correct this
ASAP. I'm proceeding with the transation, but with some
anxiety." Our shopping cart is secure but the certificate is
in the name of our webhost Hostcentric. If you are concerned you
can use the following link to access our new website...
https://www.swanscandles.com/store/index.html
"Hi Pete! I have to tell you I'm impressed with your
shipping speed! Wow! The wax arrived today. Thank you so much! I
can't wait to try it out - I'm sure I'm going to be
as impressed with the wax as I am so far with your customer
service. :) Thanks again! Lori
Dear Mr. Davis: Thank you for responding to my question. I
also wanted to say how pleased I was with my first ordering
experience with your company. It was prompt and efficient. (So
many other companies aren't!) Thanks, Gayle C
"Dear Swan Candles, I just recieved my shipment of 2
Yankee Candle Blueberry Muffin Lg. Jars. I am extremely pleased
with my purchase and they came quickly, in perfect shape, and are
exactly what I ordered. I will be ordering from you in the
future. These candles are a surprise birthday present for my
fiance who loves the Blueberry Muffin scent but, can no longer
find it since it was discontinued. She will be surprised and will
love them I am sure. Thank you. Sincerely, Matthew B
"Pete, Tell your Mom that I really feel good about the
way you both have handled this sale and my complaint about the
tarts. I think the two of you are a great example of what is
really lacking today in the business world. I have found that so
many times customer service means nothing and you have to deal
with people that could really care less not realizing that it is
a reflection of not only them but their business. I'm very
happy and you can reassure her of that. I'm not used to such
great follow-up on matters that have come up in my life and
I'm 50 years old so I've been around for awhile. Thank
you so very much for the very prompt attention and the absolutely
awesome follow-up on every one of my emails. You can be sure that
I'll mention your web site to my friends and family when they
are looking for candles….you have some very unique items
that I've never seen before. Thank you again so very
much…and tell your Mom that there is no need to credit my
card. I feel guilty to put you through the work of making tarts
for me…the thought has been very generous and very
appreciated. If you get a chance take a look at my web site. My
husband set me up as I'm always messing around with crafts
and making things that make other people happy. I have a real
soft spot for family and memories and got into my dream of making
quilts about 4 years ago. I decided I had this vision and after
the tragic loss of my sweet granddaughter at a very young age I
found myself searching for a way to find some peace and this has
helped me tremendously. So take a look at:
http://www.quiltstores.com A very grateful customer….Sandi
F
"THANK YOU!! I appreciate the quick response. By the way,
I love the wax! It's the best one I've worked with and I
will be ordering from you for now on! J. Sherman Spokane Wa.
"Hi: I placed an order for several Yankee Candles from
Swans Candles last week, and then went away for a few days. While
I was away, Pete left me a very nice voice mail to tell me that
one of the Yankee Candle Housewarmers I ordered was no longer
available, and to please call regarding the rest of the order.
Since I was not home to receive the message, the order was
shipped to me, and I was amazed at the speed with which I
received the other two candles I ordered. Since one of the
candles was a retired scent, I was appreciative of the fact that
the price for it was the same as candles that are still being
produced. Too many retailers seize the opportunity to charge big
money when they have a retired Yankee Candle in stock. So I guess
you could say that I am an EXTREMELY satisfied customer who will
most definitely be shopping on this website again! Thanks again,
I Vigo
" I recently purchased the FA-CB-2 Soy wax. WOW! I am so
impressed. The soy wax that I was previously using left ridges
after burning. This wax is so silky smooth after each burn! It
burns clean with no soot left on the edges of the jar. I love
this wax, and so do my customers. Oh and the blueberry cobbler is
wonderful. I will be stopping by soon for more! Sincerely,
Taliene - Olympia, WA
"Thank You! I have poured several of my jack-o-lanterns,
and so far I'm just thrilled!!!! I've poured at a couple
of different temperatures. .. .so I'll see what looks best.
With the Genwax I had to pour at 100 degrees or lower - it was
almost thick when I poured! But so far today I'm LOVIN'
this stuff! I'm working with a Fresh Baked Cinnamon Roll
scent and when my son came home from work, he thought I was
baking! Ha! Thanks for just everything. I'm looking forward
to coming down, and I'm sure I'll need much more of this
blend! Michele
"Dear Swans (cute) I wanted to take a moment and send you
a quick note of thanks. In early May, I placed an order of CW
#140 and CB #5 from your company. You patiently listened to my
frustration about having waited seven weeks plus for my previous
wax vendor to fill my order. All the while believing them, when
they said their shipments would arrive in few days. Blah, blah,
blah now I was down to my last 11 lbs and desperate. TOTAL PANIC,
I had ration the wax and almost missed out on some pretty large
orders. Frustrated beyond words, I stayed up until 3AM the night
before I phoned you, looking online for someone who had wax
available for order. Finally, I stubble upon your site.... THANK
GOD! And the rest they say is history. You delivered a higher
grade product, within 2 days and at a cheaper price (price per lb
and shipping). I love it! My candles are coming out fabulous!
They hold color and scent much better than the previous versions.
The CW #140 makes a wonderful mottled candle. And there are no
words for the CB #5, the candles come out smooth as silk. I
couldn't be happier. My little company is barely six months
old and based on recent sales/activity, I see tremendous
potential. Thank you for your contribution to the company's
success and helping me make a better product. Your advice,
expertise and excellent customer service are invaluable. I look
forward to a long partnership. ...and needless to say, I dumped
the other vendor all together. Here's to a bright future!
Erica W., Makeda Candle and Soap Co. San Francisco CA
"hi there I got my mineral oil but you over charged me
$2.00, my total was 34.62 not 36.62. Christina "Dear
Christina, We will have to put my mother in jail! She checked and
did indeed overcharge you and she does feel bad. She has as I am
writing put a $2.00 credit in for you. I am really sorry and this
was an honest mistake not something we do! Have a great day!
Pete"
"Pat: We received both shipments in great shape. The
followers are of high quality. I am very pleased with them.
Thanks for your help. Ron..
"Hello again, The candles arrived today and I cannot tell
you how thrilled I am! Thank you so much for the exceptional
service and quality items. I will be back .. and soon! Jody
M.
"Got my order today. Thank you very much. The bobeches
are perfect (with the exception that I happened to pick the same
exact ones my mother-in-law has without even knowing it : ))
Looking forward to ordering from you again soon. M.
Rodriguez-Fusco
"Hi Pat, Thanks for the update, my package arrived
yesterday and the candle making started last night. Thanks for
the prompt shipment, and I will take you up on the next order for
the larger quantity and the very fair shipping price. Lynda M.
Columbia City OR.
"Pat, Thank you for your prompt attention to my order,
You can rest assured that our future candle business will be
handled by you. Respectfully, J Campbell South Haven MI
"Dear Pete, I have received my order just today Nov. 20.
Thank you so much for the good service, everything was in perfect
shape. I will definitely order again from your store. Belen D.
Hung Hom, Hong Kong
"Thanks Pete...I don't mean to be a pain in the
rear...it's just that I have to make some decisions and I
have deffinately decided on the CB5, but think I will stick to my
5766A.... so make that 1 cs CB5 48.00 & shipping 13.40 =
$61.40...I am calling very shortly...I will stick with the CB5
and will order 3 cases when you get it....I am also sending a
couple of people, but they will tell you I sent them... but I
just can't switch container waxes yet...it's way scarry
since my reputation is based on my wonderful candles and scent
throw...maybe soon I will be able to wean myself off all BP wax
LOL...in the meanwhile I have found it for 46.50 cs and UPS
shipping and I can live with that.... I want to thank you so much
for the great customer service... it is much appreciated and I
will send everyone I can to you.... KAT 11-14-2002
Dear Pete~ I have just poured 10# of your new container wax -
CW-30CB and thought I'd give you my review on it.... It's
probably the best container one-pour I have even used. As
advertised, there are no sink holes and makes a nice smooth
top... it's actually a "one-pour". I also noticed
that it not only holds more FO than most waxes, but the scent
even cold is incrediable! I have used my present brand of
container wax for years now and swore that I would never
switch... guess what? I am switching immediately! Thanks for the
wonderful customer service and for offering this wonderful wax. I
also have had excellent luck with the new CW pillar blend.
Sincerely, KAT - KAT's Country Candles
"Pat, Thanks for the e-mail. I love the personalized
service SO MUCH! I will be ordering again because you treat me so
nicely. Thank you, Janet J.
"Dear Pat: The candles were received in good condition.
They are beautiful. Thanks. Richard M. Key Biscayne FL. Thanks
Richard we were worried sending them in August!
"Bobeches arrived today. Safe and sound! Thank you. They
are beautiful and will add a lovely touch to the black wrought
iron candelabras we are using in our daughter's wedding
reception. Debra Y. New Bethleham Penn.
"We placed an order with you on June 28 (Friday) and it
arrived on July 1 (the following Monday) in Georgia! Everything
was in perfect condition and smelled wonderful. We were extremely
impressed with your speed and with the quality of your products.
We will definitely be shopping with you again.BTW, your Web site
is very easy and comfortable to use-that's also a big plus!
Thanks again.Steve J. Applied Computer Technology
"Hi Pat, I did receive my package already. I do love the
scents. My son will be in to visit you again. He said you had
many more things in your store. I am sending him a list of what I
am looking for. He may need your help, and I thank you in advance
for helping him. Oh is name is Luke, he is in the Air Force on
base in your town. He told me about your store that is how I
found you. Give him a hug from his mom when he comes in. Thanks
again, Claudia K Wilmington Il.
"Hi..........I would like you to know that your service
has been most excellent. I will definitely be back in the future!
Thanks for being so speedy!
"Thanks for keeping in touch. I am so glad I found you on
the net. I'll send other business your way. Again, thanks for
the prompt service. Alice R. Huntsville Al.
"Hi Pat , Thanks for the information. Let's be
extravagant, and go for air mail !! I appreciated the opportunity
to choose, and I am glad I found your web site.......it's
excellent (uncomplicated ) Regards Gerry U.K.
"Dear Ken and Pat, Just had to e-mail you once again, and
tell you that I received my order today that I just placed
Saturday. Boy, what great service you all have, and as usual,
your products are out of this world. Thanks so much for caring
enough to get those packages out so quickly to all of us who
don't buy in such huge quantity. Again, thanks and I really
do appreciate you being so prompt. P.S. I loved the sample of the
new caramel, smells great!!!! Thanks again, Robbi & Tim C.
Collinsville, Mississippi
Be well......Mia South Euclid Oh.
"To: Swans Thank you for the very, very rapid delivery of
your products. The Candle scents that I ordered (some of which
are very hard to find) were shipped and deliverd by the next day,
and they smell wonderful I shall have to order more from you
again. Thank you, Michael T. Springfield Ore. P.S.. Your candle
scents page is great to order from but difficult to locate, it
was by accident that I found it. I kept getting the temp. page.
Which by the way is great to know, but a more direct path to the
scents page might be helpful
"Thanks for the suggestion Micheal T. I have changed the
order of the page I hope this helps! Pete
"Thanks, Pat I ordered one of these for myself and I love
it! This one's a gift, and I may order more! Your site is the
only place I have ever seen it. Regards, Shirl Monmouth Junction
NJ
"Received the parcel last week. Thank you for such
excellent service I will be in touch in the new year for other
supplies. Seasons greetings to you all. Denis S Biggin Hill
UK
"Box arrived today - it is exactly what I wanted and
couldn't find anywhere in Northern Wisconsin. Thank you for
your quick response to my order, the internet is a 'Good
Thing' Thank you so much Mary Ruth R.
"Dear Pete, I have received the colors and scents that I
have ordered today. I am very glad to see all the items are there
and in good condition. Thank you for a very personalized service
that you provide. I will definely order more candle supplies from
you in the future. Hazel R. Hong Kong
"Thank you for sending me the e-mail about my order. I
like doing business with ya'll. Thank You, Leigh W.
Coushatta, LA.
"Thank you Pat for your prompt response. I indeed will
keep you in mind for my future candle needs. Thanks again. John
B. Santa Cruz Ca.
"Dear Pete and Pat, Just wanted to let you know that I
appreciate the quick response to my order. Not only did I receive
it so quick but I just loved my tart burner. I look forward to
ordering from you again in the near future. Thanks so much Beth
S. Richmond Ky
"Thank You!!! I received everything I ordered and each
item is in fine shape. Thank you for being prompt!.. Peace...
Leo, St.Louis, Mo
"Pat, you have the best scents! I have ordered from you
several times and will continue to do so! Thanks!! Lorrie,
Lyndon, KS
"Hi Pat, Thx for letting me (know) you had sent my order
out... and I will be placing more orders with you in the near
future you can count on it.. Once again thx. I'll e-mail when
I recieve it Thx William, Ontario, Canada
"Dear Pat, Thanks so much for your prompt reply to my
email. I appreciate your personal attention to my order. The
birthday greeting will be great. I'm sure Paul will be very
excited to receive the supplies. Sue C. Carmichael, CA
"It was very exciting to find your web site...I love
candles and when I saw the company is in Tacoma Washington, I
knew I had found my new candle source! I have lived in San Diego
for the last twelve years but was born and raised in
Seattle....miss it terribly all though you can't beat the
weather down here. Best to you both, Charlotte
"Hi Pete, the order arrived safe and sound today.
I'll try it out this weekend. Thanks again. Liz W Tuen Mun,
New Territories,Hong Kong
"Pat, I am just getting caught up on mail today and
already am enjoying the bobeche. They are BEAUTIFUL -- more
lovely than any I have seen in stores here, and we are a shopping
mecca in this area. Thanks for the great service, they all
arrived quickly and safely. I will certainly be a repeat customer
and will reccommend your website to my friends. God bless you,
Barb T Fort Wayne, IN
"Dear Pat, Just a quick note to let you know that the
candle has arrived in the UK safely. I am delighted with it, the
pictures on your website don't do it justice! Thank you very
much for all your help, and I hope you are all recovered from the
earthquake now, best wishes, Josie D
"Dear Pat, I wanted to thank you for processing my order
and shipping it as fast as you did. In fact, I had made orders
(for non-candle) things at a big company online before making an
order with you, and I still haven't received them. You all
are great!! I will be sure to make all my future candle purchases
with you! Once again, thank you very much. Katherine B Ft Hood,
Tx
"Thank you! I am new to candlemaking. My friend told me
about your color chips. She is really impressed that you sell
small amounts of color chips for so inexpensively. This gives us
a great way to expiriment with colors at a low cost. Thanks
again, Renee M
"Thank you so much for all of your help. I am so excited
that I finally found what I've been looking for. I have been
looking for about five months and the Internet was my last
resort. I am a BIG candle person so you will be hearing from me
again soon. You must do a great business because you sure treat
your customers right." D.W., Arden, NC
"I just wanted to send you a quick note to tell you that
we made candles today using the supplies that we purchased from
you. They were WONDERFUL! We were very pleased and will
definitely be ordering more from you in the near future."
G.P. L.P., Dublin, VA
"We already received the box of clown candles. My mother
was shocked at how quickly they came. She said that they are
absolutely adorable and very pleased with my choice. Thank you so
much for your time!" L.S., Medinah, IL
"I love doing business with Swans Candles. I live in a
small town and don't have much in the way of craft stores,
and Ken gets me my supplies to make candles. I order my molds,
scents and dyes from Swans Candles and have been very satisfied
with the mechandise and the service. I will continue to do
business with Swans Candles and recommend them to anyone
interested in candles." S.W., Pt Huron, MI
"Thank you for all you help. I have received the swans
and they look great! I definitely will keep you in mind for any
future businees I can send your way. Again, thank you."
H.A., Redwood City, CA
"I just want you to know that you are very delightful to
shop with. I will be ordering again in a few months. Thanks for
all your help. C.S., Chicago Ridge, IL
"Thank you Ken - received shipment today - am very
pleased and will be doing more business in the future - thanks so
much." P.C., Frankfort, KY
"Thank you for your prompt and courteous service. It was
a pleasure doing business with you and I will definitely order
more from you in the future." L.S., Mt Pleasant, SC
"Thank you so much for sending the picture. It is great!
I appreciate you getting the ivory swans for our daughter's
wedding. They will make it very special, as her grandmother
collected swans and that is the reason for the swan theme."
C.F., Tacoma, WA
"Nice site - good prices - wonderful on-line ordering
process !" D. & C., San Jose, CA
"I just wanted to thank you for your great service in my
candle supply order. I just opened a small candle business and I
will most definitely order from you in the near future. Thank you
and best wishes to your business." L.M., Santa Clara, CA
"I must tell you my mother has had the same
"turkey" candle on her dining room table every
Thanksgiving for at least 25 years. He has definitely seen better
days, so I thought I would search the Internet for a new one! I
was so excited to find your site and it was so easy to use. I
went right to the farm animals section and scrolled down...there
they were! We are anxiously awaiting his arrival and we will
definitely keep you in mind for futuring ordering. Thank you for
your kindness." J.M. Chicago, IL
"Please give a HUGE pat on the back to whomever packaged
my order. The mail carrier put the box right behind my truck
wheel at the closed garage door and I backed over it when
leaving. NOTHING WAS BROKEN!! Amazing, since I had ordered about
30 bottles of candle scent. Whatever happened to leaving the
package on the front porch???? By the way, I was home."
B.A-R. Woodstock, GA
"Thanks for the fast processing of my order. I wanted to
say that I received the dragons yesterday. They are absolutely
wonderful. My brother collects dragons and these will be a fine
addition to his collection." K.S Raleigh, NC
"I just wanted to thank you for your quick response. It
is a pleasure to order from you! I will certainly keep your site
bookmarked for any future needs and I will recommend your
business to friends and family. Once again, thank you !"
J.T. Brunswick, OH
"Thank you Mr. Swan - my daughter and I made candles (for
the first time) and they actually out nice. The directions were
very helpful, so please pass that on. As you can see (by an
order) we have come back too, it's nice to have people that
do take the time to answer questions for beginners. Thank you
again." V & BJ Sneads Ferry, NC
"Hi ! Whoever designed your web site should get a bonus!
This site is the best ! Easy, fast & comprehensive. You are
the best! C.G. Ford City, PA
"I just wanted to let know how much I appreciate your
quick and very satisfactory service. Everthing that I have ever
ordered from you all has been above and beyond my expections.
Your fragrance oils are the best!!! I appreciate the promptness
that I always receive from your company. I will continue to order
from you in the future T. and R. C. Collinsville, MS
"Hi! I recieved my candles on Wednesday...I was very
surprised they arrived so quickly. Especially because just Monday
morning I received a phone call from someone at your company
letting me know that one of the candles I ordered was out of
stock. (he was very polite and professional on the phone, by the
way!) I myself am in sales and try my hardest to always give my
customers A#1 over the top service...yours blew me away! Keep up
the good work, you definitely just gained a customer! M.S.
Chigago, Il
"Mr Swan...today I received my Porky Pig candles and just
had to write and tell you how happy I am with them! The picture
on your website didn't do them justice...They are perfect and
I thank you so much...Thanks again... S.S. Ridgeland, Ms
"Hi Pat, Just a note to let you know how much I
appreciate your amazingly quick service. I received the candles
on Sept.18. They are exactly what I wanted. If all goes well, I
will be ordering more. Thanks so much, B.M. Las Vegas, Nv
"Hello Pat, Thank you for the note, I received the
package this afternoon, all is well. Thanks again for the quick
response/order fill. I will be back in the future for more
supplies. Regards, Z.P. Medford,Ma
Hello- I have received my candles etc. The ball candles are
beautiful!! I am using the wicks/holders to recycle candles that
didn't burn well. I microwave them and put in a new wick
untill they are all used up. I will be ordering more from Swan
Candles! So glad I found you on the Internet. Thanks, J.K.B.
Beachwood, Ohio
"I just wanted to let you know how impressed I am with
your company. I received my order today and I just ordered it
Thanksgiving Day! Everything was very well packed and looked just
like I expected. I love to collect oil candles so these will be
tough to give away for Christmas presents. I will be ordering
from you again soon! Thanks you so much for such great customer
service!!! Barbara Waco,Texas
"Hi Pat, I just wanted to thank you for the order you
sent (P.O. #2019). I was very impressed with the speed and
quality of the order. We make a lot of candles for gifts and live
in an area that supplies are hard to get. I have put your website
on my "favorites" and plan to do a lot more business
with you. Again thank you so much, Sincerely, Anne S.
Durango,Co.
"Hi, I just had to tell you that I received the candles I
ordered today and dealing with Swans Candles was one of the
nicest experiences I've had! Your phone call to inform me
that the scent I wanted was out-of-stock was extremely
appreciated and Midsummer's Night was the perfect
substitution! The candles were packed beautifully and they
arrived in perfect condition and FAST. It was truly a pleasure
and I will definitely keep you in "My Favorite Places. Sue
H. Morris,IL.
"Thank you so much for the quick service, I wish every
online company operated like you! Michele S. Chicagc,IL
"The package arrived today, All is well, Thanks. Ziggy P.
Medford,ME.
"My order arrived today. Thank you. This is only the
second order I have purchased/received from you. I am very
impressed with how quickly my orders were processed and sent. I
also noticed the care which was taken to make sure my orders
arrived safely. The quality of your products are top notch, your
selection is excellent and your prices are wonderful! Even with
the shipping, the total cost of the orders were below what I
would have paid at any of the stores in my area I am very glad
that I was able to find you online and will most definately come
to you with all my candle making needs. Thanks again, Lori,
Illinois
"Dear Pete, I received the candles yesterday and am
already enjoying them. Thanks so much for the prompt delivery.
Kay, Colorado Springs,CO.